jlqq Privacy Policy

1. Information We Collect

When you register and use jlqq, we collect certain personal information that is necessary to operate your account and provide our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos. During the verification process, we may request a copy of a government-issued ID to confirm your identity in line with responsible gaming and anti-fraud requirements. We collect usage data such as login times, device type, browser information, and betting activity to help us improve the platform experience. All information collected is limited to what is genuinely needed to deliver a safe and functional service to our Filipino members.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your jlqq account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your betting and transaction history helps us detect unusual activity, prevent fraud, and ensure that our responsible gaming tools are working effectively for you. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for players across the Philippines. We do not use your personal information to make automated decisions that significantly affect your rights without giving you the opportunity to seek a human review.

3. Cookies and Tracking Technologies

jlqq uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device to help us recognise you on your next visit. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of jlqq. You can manage or disable cookies through your browser settings, but please note that doing so may affect the functionality of certain features on the platform. By continuing to use jlqq after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary to perform those services. All third-party partners who handle your data on our behalf are required to maintain appropriate security standards and are prohibited from using your information for any purpose beyond the service they provide to jlqq. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified of any such change in advance.

5. Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep it confidential at all times. Sensitive data such as payment details is transmitted using industry-standard encryption protocols to ensure it cannot be intercepted during transfer. Our systems are regularly reviewed and updated to address emerging security risks and to maintain a high standard of data protection for all players in the Philippines. If you suspect that your account has been compromised, please contact us immediately so that we can take prompt action to secure your information.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine law and our internal compliance obligations. Transaction records and account history may be kept for a minimum period to satisfy legal, regulatory, and audit requirements even after your account is closed. When your data is no longer needed for any lawful purpose, we will securely delete or anonymise it in accordance with our data retention schedule. You may request the deletion of your personal data at any time, subject to any legal obligations that require us to retain certain records. We will respond to all data deletion requests within a reasonable timeframe and inform you of the outcome.

7. Your Rights

As a registered player in the Philippines, you have the right to access the personal information we hold about you and to request a correction if any of it is inaccurate or incomplete. You may also request that we restrict the processing of your data in certain circumstances, such as when you contest its accuracy or object to how it is being used. If you wish to receive a copy of your personal data in a portable format, you may submit a request and we will provide it within a reasonable period. You have the right to withdraw your consent to data processing at any time, though this will not affect the lawfulness of any processing carried out before your withdrawal. To exercise any of these rights, please visit our FAQ page for guidance on how to submit a request to our support team.

8. Changes to This Policy

jlqq reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify you through the platform where reasonably practicable. Your continued use of jlqq after any changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so that you are always informed about how we handle your personal data. If you have any questions about this policy or how your information is used, please refer to our FAQ page for further assistance.